It’s been a while since I’ve last been to a Smart store, so when I did visit the new Smart flagship store in SM Megamall, I just had to share my experience.
The new Smart Store is powered a syncing technology that allows for multiscreen video design on panoramic walls – a first for a telco in Southeast Asia. It also has state-of-the-art features to engage subscribers with the latest digital and lifestyle solutions.
Upon entering the store, I was greeted by a member of the Smart Squad–a team of friendly and tech-savvy customer service experts–with a tablet on hand to assist on the paperless integrated queuing system, which made it super convenient for me to roam around the store.
The flagship store is a dynamic modern playground for subscribers to discover and explore hottest digital videos, music, games and perks, while enjoying a seamless customer service. The world-class venue also puts Smart in the best position to promote and share compelling devices, content, and stories with subscribers.
For fast-track service, you may proceed to Self-Care Wall, which lets you manage your account and avail of services, such as activating your SIM and reloading your account, among others. While waiting for your turn at the queue, you may also head to the interactive Product Wall, which projects the key features of devices as you tinker with them. Using the interactive screen, you can also compare smartphones to determine the perfect unit that suits your lifestyle.
You can also hang out by the Interactive Tables, which house a treasure trove of featured content from the Smart Life app. Here, you can check out hit songs and create a set that you can play on a digital turntable; choose films and shows to watch with a swipe of your finger; or escape into an action-packed game with friends.
At the heart of the store is the Social Corner with cozy bleachers where you can relax, meet friends and charge your devices. You can also enjoy a cup of coffee while talking with a Smart Squad member about ways to optimize your device.
I was hanging out at the social corner when I spotted an update on the wall. I see my name, queue number and the customer service I’m assigned to.
A few minutes later, I received a text update and I was ushered to my CSR. I only spent less than 30 minutes at the Smart flagship store. I love how efficient everything was!
Experience the new Smart Store at the SM Cyberzone in Megamall Building B in Mandaluyong City.